Privacy Policy
Last Updated: June 2026
At Patchwork Tours, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
Who We Are
Patchwork Tours is a UK-based coach holiday and day-trip company.
If you have any questions about this Privacy Policy or how we use your information, please contact us:
Email: patchworktours@outlook.com
Information We Collect
We may collect the following information when you contact us, make a booking, or use our website:
- Name
- Postal address
- Email address
- Telephone number
- Emergency contact details (where appropriate)
- Booking and travel information
- Payment information (processed securely through our payment providers)
- Information you provide through enquiry forms, surveys, competitions, or newsletters
We may also collect technical information such as:
- IP address
- Browser type
- Device information
- Website usage statistics through cookies and analytics tools
How We Use Your Information
We use your information to:
- Process and manage your bookings
- Contact you regarding tours and travel arrangements
- Respond to enquiries
- Provide customer support
- Send booking confirmations and travel information
- Improve our website and services
- Send marketing information where you have agreed to receive it
- Comply with legal and regulatory requirements
Marketing Communications
If you choose to join our mailing list, we may send you information about upcoming tours, special offers, newsletters, and company news.
You can unsubscribe at any time by following the unsubscribe link in our emails or by contacting us directly.
Sharing Your Information
We will never sell your personal information.
We may share information with trusted third parties where necessary to operate our business, including:
- Coach operators
- Hotels and accommodation providers
- Theatre and attraction ticket providers
- Payment processors
- Website hosting providers
- IT and marketing service providers
These organisations are only given the information necessary to provide their services.
We may also share relevant information with hotels, attractions, theatres, coach operators and other suppliers where necessary to fulfil your booking and provide the services you have requested.
We only share the information required for that specific purpose and expect all suppliers to handle your information securely and in accordance with applicable data protection laws.
Payment Information
When payments are made through our website, card details are processed securely by our payment provider.
Patchwork Tours does not store or have access to your full payment card details.
How Long We Keep Your Information
We only keep personal information for as long as necessary to provide our services, meet legal obligations, resolve disputes, and maintain business records.
When information is no longer required, it is securely deleted or anonymised.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
Cookies may be used for:
- Website functionality
- Visitor statistics and analytics
- Security and performance monitoring
We use Google Analytics to help us understand how visitors use our website, which pages are most popular and how we can improve the experience for our customers.
Google Analytics collects anonymous statistical information and does not identify individual visitors.
Where required, visitors will be asked to consent to non-essential cookies through our website cookie banner.
You can control cookie settings through your browser and through our website cookie preferences.
Your Rights
Under UK GDPR and data protection laws, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict how your information is used
- Object to certain processing activities
- Withdraw consent where applicable
- Request a copy of your information in a portable format
Complaints
If you are unhappy with how we handle your information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.
Contact Us
Patchwork Tours
Email: patchworktours@outlook.com
Thank you for trusting Patchwork Tours. We value your privacy and are committed to protecting your personal information.