Booking Terms & Conditions
Last Updated: June 2026
Thank you for booking with Patchwork Tours. By making a booking with us, you agree to the following Terms and Conditions.
1. Booking and Payment
A booking is confirmed once payment has been received and accepted by Patchwork Tours.
Full payment is required at the time of booking unless otherwise stated.
Bookings can be made through our website, by telephone, or by any other method approved by Patchwork Tours.
The person making the booking is responsible for ensuring that all members of their party are aware of and accept these Terms and Conditions.
2. Prices
All prices are shown in Pounds Sterling (£).
We reserve the right to correct any pricing errors that may occur.
Prices include the services specifically stated in the tour description.
Unless otherwise stated, meals, refreshments, personal expenses, travel insurance and optional extras are not included.
3. Cancellation by You
If you need to cancel your booking, please notify us as soon as possible.
Theatre Trips, Concerts and Special Events
Tickets for theatres, concerts, shows, special events and similar attractions are usually purchased at the time of booking and are generally non-refundable and non-transferable.
If you cancel a booking that includes theatre tickets, concert tickets, event admissions or similar attractions, the ticket element of your booking may be lost regardless of how much notice is given.
Holidays and Short Breaks
Hotels, attractions, ferry operators, rail operators and other suppliers often impose cancellation charges.
Any costs incurred by Patchwork Tours that cannot be recovered from suppliers may be deducted from any refund due.
Reselling Your Place
If we are able to resell your place, Patchwork Tours may, at its discretion, offer a partial or full refund, less any non-refundable costs already incurred. However, this cannot be guaranteed.
Where possible, we will always try to help customers by offering cancelled places to those on our waiting list.
We strongly recommend that customers arrange appropriate travel insurance for holidays, short breaks and higher-value bookings.
4. Changes by You
Requests to change a booking will be considered wherever possible but cannot be guaranteed.
Additional costs incurred as a result of changes may be passed on to the customer.
5. Cancellation or Changes by Patchwork Tours
Occasionally it may be necessary for us to cancel or alter a tour due to circumstances beyond our control, insufficient bookings, venue changes, weather conditions, road closures, operational issues or other unforeseen circumstances.
If we cancel a tour, customers will be offered:
- A full refund; or
- The opportunity to transfer to another available tour.
Patchwork Tours is not responsible for any additional costs incurred by customers, such as accommodation, connecting travel, loss of earnings or other expenses.
6. Pick-Up Points and Departure Times
Customers are responsible for arriving at their chosen pick-up point at least 10 minutes before the advertised departure time.
The coach cannot be delayed for late arrivals.
No refund will be given if a passenger misses the departure.
Pick-up points and times may occasionally change. Customers will be notified if this occurs.
7. Passenger Conduct
For the comfort and safety of all passengers, Patchwork Tours reserves the right to refuse travel to any person whose behaviour is considered disruptive, abusive, threatening, unsafe or likely to affect the enjoyment of others.
No refund will be given in these circumstances.
8. Alcohol, Smoking and Vaping
Smoking and vaping are not permitted on our coaches.
Unless specifically authorised for a particular trip, alcohol must not be consumed on board our coaches.
The driver and tour leader’s decision regarding alcohol consumption is final.
9. Health, Mobility and Special Requirements
Customers should inform us at the time of booking of any mobility issues, medical conditions, dietary requirements or other special needs that may affect their participation in a tour.
We will do our best to accommodate reasonable requests but cannot guarantee that all venues, attractions, accommodation providers or coaches will meet individual requirements.
Passengers must be able to board and leave the coach safely, either independently or with assistance from a travelling companion.
10. Seating
Coach seating may be allocated or unallocated depending on the tour.
While we will try to accommodate seating requests where possible, specific seats cannot be guaranteed.
11. Tour Itineraries
We make every effort to operate tours exactly as advertised. However, circumstances beyond our control may occasionally require changes to itineraries, timings, attractions, venues, accommodation or other arrangements.
Any changes will be kept to a minimum wherever possible and customers will be notified when appropriate.
No compensation will be payable for minor changes that do not significantly affect the overall enjoyment of the tour.
12. Minimum Passenger Numbers
Some tours require a minimum number of passengers in order to operate.
If insufficient bookings are received, Patchwork Tours reserves the right to cancel the tour.
In such circumstances, customers will be offered either:
- A full refund; or
- The opportunity to transfer to another available tour.
Patchwork Tours will not be responsible for any consequential losses or expenses arising from such cancellation.
13. Theatre Tickets and Event Admissions
Tickets are purchased on behalf of customers and are generally non-refundable and non-transferable once booked.
Patchwork Tours is not responsible for changes made by theatres, venues, performers, promoters, event organisers or producers.
This includes, but is not limited to:
- Changes to cast members or performers
- Changes to performance dates or times
- Seating alterations
- Programme changes
- Venue changes
- Event postponements or cancellations
Refunds in such circumstances will only be available where they are provided to Patchwork Tours by the venue or organiser.
14. Travel Insurance
We strongly recommend that customers arrange appropriate travel insurance, particularly for holidays, short breaks and higher-value bookings.
15. Personal Belongings
Passengers are responsible for their own personal belongings at all times.
Patchwork Tours accepts no responsibility for lost, stolen or damaged items.
16. Photography and Marketing
From time to time, photographs or videos may be taken during our tours for use on our website, social media pages, newsletters, brochures and other promotional materials.
We will always aim to use images respectfully and appropriately.
If you would prefer not to appear in photographs or videos used for promotional purposes, please inform your Tour Leader or contact us before your tour.
We will make every reasonable effort to respect your wishes.
17. Children and Young Persons
Children under the age of 18 must be accompanied by a parent, guardian or responsible adult unless otherwise stated for a particular tour.
The accompanying adult is responsible for the child’s safety, behaviour and welfare throughout the tour.
Patchwork Tours reserves the right to refuse travel where appropriate supervision is not provided.
18. Force Majeure
Patchwork Tours shall not be liable for failure to perform any obligation where such failure is due to circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, industrial disputes, road closures, acts of terrorism, pandemics, government restrictions or other unforeseen events.
19. Complaints
If you have a complaint during a tour, please raise it immediately with your Tour Leader or a member of the Patchwork Tours team so that we have the opportunity to resolve the issue.
If the matter is not resolved, please contact us in writing within 14 days of the tour date.
20. Data Protection
Any personal information provided to Patchwork Tours will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.
21. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
Patchwork Tours
Website: patchworktours.co.uk
Email: info@patchworktours.co.uk
Our Promise
At Patchwork Tours, our aim is simple – to provide enjoyable, friendly and well-organised trips for everyone.
We thank you for your support and look forward to welcoming you on board and creating wonderful memories together.